1. General
Superprof SAS (whose registered address is 42 - 44 rue Alexandre Dumas, 75011 Paris, France), in its capacity as data controller, attaches great importance to the protection and respect of your privacy.
This Privacy Notice is intended to inform you of our practices regarding the collection, use and sharing of data and information that you provide to us through our platform (the "Platform"), which is accessed from the website www.superprof.co.za.
All the pages of the website are secured by the HTTPS protocol and the navigation between the pages is encrypted.
As Superprof SAS is a French-based company, we have a primary duty and obligation to comply with the European General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi informatique et libertés).
Please read this Privacy Notice and the rest of our Terms and Conditions carefully.
2. What information do we collect from you and for how long do we keep it?
We may collect and process the following data about you:
2.1. The information you give us
You may give us information, including information that can identify you (“Personal Data“), when you use any of our Platforms, by filling in forms on the Platforms (such as the sign-up form), when you enter into any of our competitions, promotions or surveys, when you correspond with us by phone, email or otherwise, and when you report a problem with our Platforms.
For the protection of your data, we may use a Captcha service on our website. This service is deployed in order to check the entries on our site and to differentiate whether they are made by a human or automated robots. This allows you to use our site safely and to protect your account from spam. In order to benefit from this protection, an analysis is carried out and certain information is evaluated (for example your IP address). Data processing is in accordance with the European Union's General Data Protection Regulation (GDPR). For more information about Google’s privacy policy, please visit the page: https://policies.google.com/privacy?hl=en-GB.
The information you give us may include:
2.1.1. The data needed to register for the service we provide on our Platforms. This data includes your first name, surname, postal address, email address, mobile phone number, landline phone number, gender, date of birth, IP address, Skype / Hangouts ID, and password. Among this information, only your surname, first name, email address and password are mandatory. Superprof will not be able to provide you with the services offered on our Platforms if the mandadtory required information is not provided, and you will not be able to register for a user account on our Platforms.
The contact details of the tutors are never sent to students except in the case where the tutor accepts a student's lesson request and indicates that they want to send their contact details to the student in order to organise lessons.
2.1.2. A photograph;
2.1.3. A postal address;
2.1.4. Details of your qualifications;
2.1.5. Your mini-CV and details of your experience;
2.1.6. A record of any correspondence between you and us;
2.1.7. A record of any lesson requests you have made or adverts you have posted on our Platforms;
2.1.8. Details of accounting or financial transactions related to your activity on our Platforms, containing in particular the last 4 digits of your payment card and information about your bank;
2.1.9. Details of your visits to our Platforms and the resources that you access;
2.1.10. Your replies to any surveys or questionnaires, such as your reviews on the lessons you have shared with other members of our community. Such information may be used for analytic & user understanding purposes;
2.1.11. Information we may require from you when you report a problem with our Platforms or our service, such as the subject of your request for support;
2.1.12. Location information when you have given consent to the collection and processing of this data;
2.1.13. Certificates, diplomas, identity documents, passports, and other documents that you have agreed to provide to us.
2.2. Information we collect automatically
2.2.1. If you sign up via social media authentication methods, Superprof will access certain Personal Data (e.g. first name, surname, photo, email, number of friends or followers, etc.) in your social media account pursuant to the applicable terms and conditions of these social media platforms. We may also collect some of your Personal Data when you interact with third-party social media features, such as “Like” functions.
2.2.2. During each of your visits, we are likely to collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, types and versions of internet browsers used, types and versions of your browser plugins, operating systems and platforms, data concerning your browsing path on our Platforms, in particular your path on the various URL pages of our Platforms, the content you access or consult, the search terms used, download errors, the duration of consultation of certain pages, the advertising identifier of your device, interactions with the page as well as any telephone number used to contact us. We collect this information through the use of various technologies including cookies.
2.2.3. We also collect aggregated information regarding your activity on our Platform (such as the number of lessons offered, your message response time, etc.). Such information may be published on your public profile on our Platform.
2.3. Data retention
Your data will be retained and secured indefinitely unless you explicitly request the complete deletion of all your data. To do so, please send an email to privacy@superprof.com titled Data Deletion.
3. How do we use the data we collect from you?
We will use the information we collect to:
3.1 Carry out our obligations arising from contracts entered into between you and us or between us and our business partners and to provide you with the information and services that you requested from us. This processing is necessary for the performance of our respective contractual obligations.
3.2 Send you information about our services (such as lesson booking confirmations) by email, SMS or any other means of communication. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
3.3 Collect your payments. This processing is necessary for the performance of our respective contractual obligations.
3.4 Allow you to personalise your profile on our Platforms. This processing is carried out on the basis of your consent.
3.5 Enable you to communicate and interact with other members of our community. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
3.6 Give you access and allow you to communicate with our member relations service. This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise or defense of legal claims.
3.7 Ensure compliance with applicable laws and our Terms and Conditions. In the event of breaches on your part, we may suspend your account on our Platforms; This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise or defense of legal claims.
3.8 Send you, in accordance with the applicable legal provisions and with your consent when required by law, marketing, advertising and promotional messages and information relating to the use of our services, booking methods, or to suggest and advise you of goods or services that may be of interest to you. We are also likely to use your data to send you advertising messages that may be of interest to you on social media platforms or third-party sites. If you would like more information on this subject, we invite you to read the contractual documents of these platforms. This processing is based on your consent and/or our legitimate interest (providing you with relevant information).
3.9 Notify you of changes to our services. This processing is necessary for (i) the performance of our respective contractual obligations, (ii) compliance with our legal obligations and/or (iii) the establishment, exercise or defense of legal claims.< /p>
3.10 Manage our Platforms and perform internal technical operations in the context of problem solving, data analysis, testing, research, analysis, studies and surveys. This processing is based on our legitimate interest (to ensure the security of our Platforms and to improve their characteristics).
3.11 Improve and optimise our Platforms, in particular to ensure that the display of our content is adapted to your device. This processing is based on our legitimate interest (providing you with relevant content).
3.12 Allow you to use the interactive features of our services if you wish. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
3.13 Help us maintain a safe and healthy environment on our Platforms. This processing is (i) based on our legitimate interest (ensuring the security of our Platforms), (ii) necessary for compliance with our legal obligations and/or (iii) necessary for the establishment, exercise or defense of a right to justice.
3.14 Evaluate the effectiveness of the advertising messages we send and adapt them to our members. This processing is based (i) on our legitimate interest (to measure and optimise the effectiveness of our campaigns) and/or (ii) on your consent.
4. With which parties do we share the information we collect from you and why do we send them this information?
4.1. As part of the use of our services, some of your information is transmitted to other members of our community, through your public profile or as part of the lesson booking process (for example, we communicate your telephone number to the tutors who accept your lesson requests).
4.2. We also work closely with third-party companies that may have access to your Personal Data, and in particular with:
- social media platforms that can offer you features allowing you to integrate information from your account on their own platform into your Superprof profile;
- the subcontractors we use for technical services, payment services, identity verification or analytical solution providers.
4.3. We do not share your data with the third parties mentioned in 4.2. above only in the following cases:
4.4.1. When we use a service provider in connection with the performance of any contract between you and us or in order to provide or improve our services (for example, in the context of payments made via our Platforms);
4.4.2. As part of the reservation process, we are required, in order to provide the requested services, to display on our Platforms or to transmit to another member some of your Personal Data such as your first name, photograph, mobile phone number or email address. -mail;
4.4.3. We publish the reviews you write as part of our review system on our Platforms. These notices, which contain your first name and your photograph, are visible to all visitors to our Platforms;
4.4.4. When we use search engine and analytics providers to improve and optimise our Platforms;
4.4.5. When you expressly request it (for example, when you use the authentication methods provided by social networks), subscribe to a service provided by one of our partners, ask to benefit from an offer or a good plan from one of our partners);
4.4.6. When we have a legal obligation to do so or if we believe in good faith that it is necessary to (i) respond to any claim against Superprof, (ii) comply with any legal request, (iii) make to carry out any contract concluded with our members, such as the General Conditions of Use (iv) in the event of an emergency involving public health or the physical integrity of a person, (v) within the framework of investigations and investigations, or (vi) in order to guarantee the rights, property and safety of Superprof, its members and more generally any third party;
4.4.7. In the event that we sell or acquire a business or assets, in which case we reserve the right to share your Personal Data with the potential seller or buyer of this business or these assets.
4.4.8. If Superprof or all or part of its assets are acquired by a third party, the data in our possession will, if necessary, be transferred to the new owner.
4.4.9. In accordance with applicable law and with your consent when required, we may aggregate data that concerns you and that we receive or send to our business partners, including all or part of your Personal Data and information collected through of cookies. This aggregated information will only be used for the purposes described above.
4.4.10. We draw your attention to the fact that if you decide to allow us to access some of your information, in particular your Personal Data, through connection services made available by our business partners, their privacy policies are also opposable. We have no control over the collection or processing of your data implemented by our business partners on their own platform.
4.4.11 You authorise us to use your name, profile picture, content in connection with commercial, sponsored or associated content that we distribute or promote.
4.5 You can delete your account directly from your dashboard in the profile section or write to us at hellozar@superprof.com so that a member of our team can delete your account. We do not store any data from deleted accounts in our back office.
We do not pass on your content or information for resale to any third party company.
5. How do we use and moderate your posts?
5.1. We may read the messages that you exchange with other members of our community via our Platforms, in particular for the purposes of fraud prevention, improvement of our services, user assistance, verification of compliance by our members with the contracts concluded with us and in particular our General Conditions of Use. For example, in order to prevent a member from circumventing our online reservation system, we authorize ourselves to browse and analyze the messages exchanged on our Platforms in order to ensure that they do not contain any contact details or references to other websites.
5.2. We never learn about your communications with other members of our community for promotional or targeted advertising purposes. Where possible, we use automated systems to moderate messages transmitted between members via our Platforms, without any individual decision being taken.
6. Targeted advertisements, emails and SMS that we send to you
In accordance with applicable legislation and with your consent when required, we may use the data you provide to us on our Platforms for commercial prospecting purposes (for example to (i) send you our newsletters, (ii ) send you invitations to our events or other communications that may be of interest to you and (iii) display targeted advertisements on social media platforms or third-party sites).
With regard to promotional emails: you can withdraw your consent at any time by (i) unchecking the relevant box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or (iii) by contacting us as described in Article 12 below.
With respect to targeted advertising:
On social media platforms (e.g. Facebook, Instagram): you can object to this processing at any time by configuring the advertising settings in your account.
7. Is your data transferred, how and where?
As a rule, we process and store your Personal Data within the European Union.
However, some of our service providers are located in countries outside the European Union (“Third Countries”). To the extent that we transfer some of your Personal Data to these Third Countries, and this may be the case towards Third Countries for which the European Commission has not taken a decision of “adequate protection”, we ensure that any transfers are carried out in accordance with the applicable regulations and guarantee a sufficient level of protection to the privacy and fundamental rights of individuals (in particular by the standard contractual clauses of the European Commission).
Upon simple request to our Data Protection Officer (dpo@superprof.com), we can provide you with more information about these transfers (including the standard contractual clauses of the European Commission).
8. What are your rights over your personal data?
8.1. You have the right to receive a copy of your Personal Data in our possession (“right to access”).
8.2. You can also request the erasure of your Personal Data as well as the rectification of erroneous or obsolete Personal Data (“right to erasure and right to rectification”) by writing to us at hellozar@superprof.com. Please note that we may retain certain information about you when required to do so by law or when we have a legitimate reason to do so. This is the case, for example, if we believe that you have committed fraud or violated our General Conditions of Use and that we wish to prevent you from circumventing the rules applicable to our community.
8.3. You also have the right to object at any time for reasons relating to your particular situation, (i) to the processing of your Personal Data for direct marketing purposes or to processing carried out on the basis of our legitimate interest (“right to 'oppose').
8.4. You have the right to limit the processing carried out on your Personal Data (“right to limitation”). Please note that this right only applies if (i) you dispute the accuracy of your Personal Data for the duration allowing us to verify the accuracy of the latter; (ii) in the event of unlawful processing on our part and you request a restriction of their use rather than erasure, (iii) we no longer need the personal data for the purposes of the processing but they are still necessary for the establishment, exercise or defense of legal claims; iv) in the event of exercise of your right to opposition during the verification period relating to the point of knowing whether the legitimate reasons which we pursue prevail over yours.
8.5. You have the right to lodge a complaint with the competent supervisory authority or to obtain compensation from the competent courts if you consider that we have not respected your rights.
8.6. You also have the right to the portability of your data, i.e. the right to receive the Personal Data that you have provided to us in a structured, commonly used and machine-readable format and the right to transmit this data to another data controller (“right to portability”).
8.7. You also have the right to define directives relating to the fate of your Personal Data after your death.
8.8. To exercise these rights, you can contact our Personal Data Protection Officer according to the procedures defined in Article 12 below.
8.9. Confidentiality of your password
You are responsible for maintaining the confidentiality of the password you have chosen to access your account on our Platforms.
You agree to keep this password secret and not to communicate it to anyone.
9. Links to other websites and social networks
Our Platforms may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your Personal Data to them.
10. Changes to our Privacy Policy
We may change this privacy policy from time to time. When necessary, we will inform you and/or seek your consent. We advise you to check this page regularly to take note of any changes or updates to our privacy policy.
11. Disputes
In accordance with Article L.611-1 and following of the Consumer Code (Code de la consommation), it is provided that for any dispute of a contractual nature that could not be resolved after a complaint was lodged and attended to by our customer service department, consumers who are covered by the Consumer Code can have free recourse to mediation by contacting the National Association of Mediators (ANM) either by post by writing to Association Nationale des Médiateurs, 62 rue Tiquetonne, 75002 Paris, France or by email by completing the online referral form at the following address: www.anm-conso.com.
12. Contact and Data Protection Officer
For any question relating to this privacy policy or for any request relating to your personal data, you can contact us:
- by sending an email to our Data Protection Officer at dpo@superprof.com
- or by sending us a letter to the following address:
Superprof SAS
For the Attention of the Data Protection Officer
42-44 rue Alexandre Dumas
75011 Paris, France